Responsibilities

• Provide day‑to‑day support to ensure smooth running of the e‑Commerce and post‑sales business systems.
• Investigate and diagnose relevant system problems and resolve them independently.
• Coordinate engineers across different teams to offer solutions.
• Create, track, and close incidents or problems related to business systems using IT service management tools.
• Summarize work and analyze operational data within a required period for continual improvement.
• Establish a knowledge database, maintain and update technical support documentation.

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, or a related discipline.
• Familiar with SQL; basic coding skills are highly preferred.

Desired Skills / Attributes

• Capacity to learn quickly and produce high‑quality work.
• Active and keen learner who keeps up to ...