Job Title: Junior Branch Ambassador

Location: Former Citi Cebu / UnionBank Cebu Ayala

Employment Type: Full-time

About The Role

We’re looking for a Junior Branch Ambassador who will champion digital banking adoption while delivering exceptional customer service experience. This role is ideal for someone who thrives in a client-facing environment, enjoys helping customers transition to digital platforms, and contributes to efficient branch operations.

What You’ll Do

• Advocate and promote UnionBank’s digital platforms such as UBOnline App, The Portal, SME Business Banking App, and Digital Transaction Portal
• Deliver excellent customer service by assisting clients with transactions and addressing inquiries, feedback, and concerns within standard turnaround time
• Ensure accurate and efficient processing of transactions, maintaining compliance with bank policies, procedures, and security standards
• Ide...