The Role

The Junior Account Manager Support role is an entry‑level position within the Account Management team. It is designed for individuals starting their career in Account Management or Customer Success who are eager to develop strong client‑facing and operational skills while supporting a broad portfolio of customers.

In this role, you will primarily support unmanaged accounts, acting as one of the first points of contact when these customers reach out with inquiries. You will provide timely, clear, and professional support while helping customers successfully use the Perk platform.

As a junior member of the team, you will not manage a dedicated client portfolio, but instead gain exposure to a large number of accounts and customer situations. This provides an excellent opportunity to build foundational skills in customer relationship management, platform adoption, and account growth.

Over time, you will learn to identify accounts with st...