Qualifications:

• Bachelor's Degree in any IT-related field.
• Good Communication and interpersonal skills.
• Experience in IT helpdesk/Support level role.
• At least 3 years of experience as an IT.

Scope of work:

• Support employees onsite and remotely.
• Troubleshoot VPN client and site-to-site VPN.
• Troubleshoot office apps (such as Outlook, Onedrive and Sharepoint) and other software.
• Troubleshoot networking issues on servers and workstations.
• Onboarding new employees.
• Document troubleshooting steps.
• IT checks for new hires.
• IT inventory.

Required equipment:

• Fiber connection and has at least 20mbps download and upload speed.
• Has available backup internet minimum of 15mbps download and upload speed.
• Main desktop/laptop must be i5 to i7 w/ 8GB RAM.
• Backup desktop/laptop must be i3 to ...