About the job Job Opportunity: Real-Time Analyst - Join Our Team in Barcelona!
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Are you passionate about optimizing call center operations in a dynamic and fast-paced environment? We're looking for a
Real-Time Analyst
to join our growing team in Barcelona!
Key Responsibilities:
Monitor and analyze real-time call center operations to ensure optimal staffing levels and service targets are met.
Adjust schedules in real-time based on call volume, agent availability, and other key factors.
Track and report on vital performance metrics, including service levels, occupancy, and adherence.
Communicate effectively with team leaders and managers regarding performance issues and necessary scheduling adjustments.
Support the workforce management team by preparing and analyzing real-time performance data and tre...