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Japanese Service Desk Analyst (ICT_TECH CS_2026_03R)

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WTW
📍 Japan, Japan
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Location Japan
📅
Posted June 07, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities:

Excellence 

  • Provide technical and general application function and feature support to internal and external clients via phone, email, and customer portals 
  • Manage, triage, and resolve multiple incoming incidents and service requests by understanding client needs and meeting defined SLAs 
  • Demonstrate comprehension of the configuration and use of various WTW technologies to support clients effectively 
  • Assist in developing and improving standardized work processes, tools, and methodologies to enhance quality and customer experience 
  • Apply efficient support delivery practices, combining structured problem-solving with strong people skills to drive faster and more consistent resolutions 
  • Document solutions and known issues in the knowledge base, and contribute ideas for innovation and automation to promote a 5-star customer experience
  • People

  • Record, process, and manage incidents and service reque...
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    📍 Location Details

    🌆
    City
    Japan
    🗺️
    Country
    Japan
    🚗
    Commute
    Local Area

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