**Req ID:** RQ215852
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Secret
**Public Trust/Other Required:** None
**Job Family:** Administration
**Skills:**
ITIL Processes,IT Service Management (ITSM),Service Desk Management
**Experience:**
10 + years of related experience
**US Citizenship Required:**
Yes

**Job Description:**

Advance how our customers operate while you advance your career. Join GDIT as an ITSM Service Desk Subject Matter Expert (SME) and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

We are seeking an ITSM Service Desk SME to oversee enterprise IT service management (ITSM) operations in support of a mission-critical defense program in Oahu, Hawaii. This individual will serve as the senior authority for service desk operations, ITIL process implementation, performance management, and continuous service improvement acr...