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ITSM Manager - Onsite
The Dignify Solutions, LLC
📍
New York City, New York, United States
Location
New York City, New York
Posted
May 16, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
- Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment.
- Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions.
- Strong understanding of ITIL principles and service management best practices.
- Experience leading teams and/or vendors delivering ITSM and ServiceNow services.
- Strong stakeholder management, communication, and leadership skills.
- ITIL v4 certification.
- ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
- Experience deploying or scaling ServiceNow in a global or multinational organization.
- Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.