Step into a pivotal Senior Manager role for ITSM Audit in Toronto, Ontario, focusing on regulatory deliverables and governance alignment. Optimize audit processes and enhance compliance outcome metrics.
Your role will involve managing the complete audit delivery portfolio across various ITSM functions, including Incident, CMDB, and IT Asset Management while providing insight into high-risk areas that demand immediate attention and remediation. Collaborate closely with internal teams and stakeholders to advance organizational audit effectiveness and shift towards sustainable best practices.
Key Responsibilities:
• Direct ITSM audit delivery portfolio management
• Oversee action plan creation and closure
• Maintain clear audit statuses and dependencies
• Facilitate stakeholder partnerships for execution planning
• Lead governance forums to mitigate risks
Requirements:
• Bachelor’s degree in relevant field
• 8–12+ years in audit or regulatory management
• ...