Job Requisition ID: 41214 

The ITS Service Centre provides elevated IT support services to our Deloitte partners and practitioners, whenever they have a technology question, issue or request. From assisting with break/fix issues and request fulfillment, the Service Centre team strives to get our colleagues back up and running as quickly as possible and with minimal disruption. 

What will your typical day look like?

The ITS Service Centre Consultant is responsible for managing all incidents, service requests, & tasks escalated to the National Support queue. You will ensure the timely resolution of issues in alignment with agreed service level agreements & Key Performance Indicators while maintaining a strong focus on customer experi...