Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking Service Desk Analyst. This role will be pivotal in delivering high-quality support to our Italian-speaking clients, ensuring their technical issues are handled efficiently and effectively. As a Service Desk Analyst, you will leverage your technical skills and communication abilities to enhance customer satisfaction and provide outstanding service.

Responsibilities

• Serve as the main point of contact for Italian-speaking clients, managing inquiries via phone, email, and chat.
• Troubleshoot and resolve various technical problems related to software, hardware, and IT services.
• Accurately document all support requests and resolutions in the service desk ticketing system.
• Guide clients in using products and resolving issues, fostering a positive customer experience.
• Collaborate with internal IT teams to escalate complex issues and ensure tim...