*Job responsibilities** Resolving IT issues of our clients, act as first point of contact for the customer **(Level 1 IT support)*** Handling end-user calls and web queries via tools, phone and email Documentation and precise administration, logging of calls on the ticketing tool Delegation of problems which cannot be resolved on first level to the competent Level 2 teams Keep the user informed, own and follow-up ongoing cases Maintaining and improving customer satisfaction level *You are** ***Advanced***
or
**native in Italian language***
and you
**have upper-intermediate English language skills*** Experienced in any customer service – experience gained in IT Help Desk You have willing-to-learn attitude & customer-focus mindset Excellent communication skills – both written and spoken Flexible, multitasking, dynamic personality, team player attitude You have logical thinking, good problem solving skills Open for working in shifts *What we offer** Competitive salary pack...