Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for an Italian Speaking Email Support Specialist. This role is perfect for individuals who thrive in a customer-centric environment and are skilled in providing assistance through email communication. As an Email Support Specialist, you will be responsible for addressing inquiries and resolving issues for Italian-speaking clients effectively and efficiently.

Responsibilities

• Respond promptly to customer inquiries via email in Italian, providing clear and accurate information regarding products and services.
• Assist customers with order-related questions, account issues, and general support needs.
• Troubleshoot issues and provide appropriate solutions or escalate as necessary to ensure customer satisfaction.
• Document all email interactions in the CRM system for effective tracking and future reference.
• Collaborate with team members to enhance service qu...