Mercier Consultancy MD is looking for Italian-Speaking Cybersecurity Customer Experts to join our expanding team in Greece. In this role, you will provide exceptional cybersecurity customer support to Italian-speaking clients, helping them secure their digital environments. This is an excellent opportunity to develop your career in cybersecurity within a supportive and innovative workplace.

Key Responsibilities

• Offer expert customer support to Italian-speaking clients regarding cybersecurity products and services via multiple communication channels including phone, email, and chat.
• Diagnose and resolve security-related issues effectively and efficiently.
• Advise customers on cybersecurity best practices and the optimal use of security solutions.
• Maintain detailed records of all customer interactions and technical issues in CRM systems.
• Work with internal teams to escalate complex problems and contribute to their resolution.<...