Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Subscription-Based Services Department! In this dynamic role, you will be the initial point of contact for our Italian-speaking customers, assisting them with various inquiries related to their subscriptions and services. Your expertise in customer support will contribute significantly to ensuring a seamless experience for our clients.

This position is perfect for individuals who are passionate about customer service and are looking to thrive in a subscription model environment. If you have excellent communication skills and are eager to help others, we invite you to join our team!

Responsibilities

• Respond to customer inquiries in Italian via phone, email, and chat
• Assist clients with subscription management, billing questions, and service features
• Document interactions and solutions accurately in our support system