Job responsibilities

• As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs.
• You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
• Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

• Italian: C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities ...