Mercier Consultancy is seeking a motivated Italian Speaking Customer Service Representative to join our Client's Telecommunications Company. In this integral role, you will provide exceptional support to our Italian-speaking customers, assisting them with inquiries related to telecommunications services, products, and account management.

Your proficiency in Italian will be essential for helping clients navigate their telecommunications options, providing assistance with billing questions, service issues, and general technical support. Your commitment to excellent customer service will help foster positive relationships and ensure customer satisfaction.

Responsibilities

• Provide high-quality customer service in Italian through phone, email, and chat regarding telecommunications inquiries
• Assist customers with account management, including billing inquiries, service plans, and technical support
• Resolve customer complaints and issues promptly ...