Mercier Consultancy is thrilled to offer an opportunity for an Italian Speaking Customer Service Representative for our Client's Ride-Sharing Platform, operating in Greece. In this engaging role, you will provide exceptional support to our Italian-speaking customers as they utilize our innovative ride-sharing services.

Your fluency in Italian will be essential in addressing inquiries, resolving issues, and ensuring a smooth experience for users of the platform. You'll be instrumental in helping customers navigate our app, handle ride requests, and manage any concerns they may have.

Responsibilities

• Provide high-quality customer service in Italian through phone, email, and chat channels
• Assist users with ride requests, cancellations, and inquiries about service features
• Effectively resolve customer issues, ensuring satisfaction and retention
• Document customer interactions accurately in our CRM system
• Collaborate with inter...