Mercier Consultancy is proud to present an exciting opportunity for an Italian Speaking Customer Service Representative for our Client's Public Utilities Company based in Greece. In this vital role, you will provide exceptional customer support to our Italian-speaking clients, assisting them with inquiries related to public utility services.

Your fluency in Italian will play an essential part in ensuring customers receive timely assistance with billing inquiries, service setups, and issue resolutions. You will be instrumental in fostering positive relationships with clients and contributing to their satisfaction with our public utility services.

Responsibilities

• Deliver outstanding customer service in Italian through phone, email, and chat for public utilities inquiries
• Assist customers with questions regarding service accounts, billing issues, and service requests
• Efficiently handle customer complaints and provide effective solutions
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