Mercier Consultancy is currently seeking a dedicated Italian Speaking Customer Service Representative for our Client's Airline Reservations Department located in Athens. In this important role, you will provide high-quality support to Italian-speaking customers, assisting them with their airline reservation needs and travel inquiries.

Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the booking process, managing changes or cancellations, and resolving any issues or questions they may have regarding their travel arrangements. Your commitment to excellent customer service will help ensure a smooth and positive experience for our travelers.

Responsibilities

• Deliver exceptional customer service in Italian via phone, email, and chat related to airline reservations and travel inquiries
• Assist customers with booking, modifying, and canceling flights
• Resolve customer complaints and issues prompt...