Position: Customer Service Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Manage incoming customer calls and emails in a professional and timely manner
• • Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction
  • Build sustainable customer relationships through clear and effective communication
  • Provide accurate and complete information using internal tools and processes
  • Meet individual and team performance targets and quality standards
  • Maintain accurate records of customer interactions and account-related activities
• Follow internal communication procedures, guidelines, and policies.

REQUIREMENTS:

• Native or near-native Italian speaker with e...