Technical Support (L1) - ITALIAN SPEAKER

• Job Type: Onsite
• 5 days working and two rotational off's
• Required to work on shift - Italy time zone (2pm-11pm MYT, 3pm-12am MYT)
• Operating hours: 24 x 7 x 365
• Oil & Gas company

Job Description:

• Under general supervision, responds to and diagnoses complex hardware, software and network related incidents in a customer focused environment.
• Prioritize and resolve issues identified by customers and other teams in a timely manner.
• Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Priority metrics.
• Updates customer on ticket status/resolution in accordance with Priority metrics.
• Ensure that incidents and requests are dealt with accordance to customer and priority needs.
• Escalate tickets as required.
• Abide by the IT service pro...