Mercier Consultancy is thrilled to offer an exciting opportunity for an Italian Customer Support Representative in Digital Banking based in Athens, Greece. This role includes a fully paid relocation package for the successful candidate, making it an excellent chance to expand your career in a vibrant new location.

In this position, you will provide expert support to our Italian-speaking customers, assisting them with their digital banking needs and ensuring a seamless banking experience. Your role is vital in maintaining high levels of customer satisfaction and fostering trust in our digital banking services.

Responsibilities

• Deliver excellent customer support in Italian via phone, email, and chat
• Assist clients with digital banking inquiries, transactions, and issue resolutions
• Accurately document interactions and outcomes in the CRM system
• Collaborate with cross-functional teams to resolve customer issues promptly