Job Description

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

A dynamic organisation is seeking an experienced IT Operational Vendor Manager to strengthen its IT Operations team. This role is pivotal in ensuring third-party IT partners deliver reliable, compliant, and cost-effective services, while acting as the bridge between vendors and internal teams.

Key Responsibilities

• Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met.
• Lead service review meetings, escalate issues, and drive timely resolutions.
• Maintain vendor scorecards and dashboards, spotting trends and service gaps early.
• Ensure contracts, invoices, and compliance requirements are adhered to.
• Coordinate vendor-driven changes, safeguarding business continuity.
• Translate technical performance data into clear insights for stakeholders.