Job Description

Government Mandated Benefits

Employee Discount

Professional Development

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or related field
• Technical vocational certification in Computer Hardware Servicing or equivalent
• CompTIA A Plus, Network Plus, or similar certification preferred
• ITIL Foundation is an advantage
• At least five years of experience in IT helpdesk or technical support role
• Experience providing Tier 1 support in a structured environment
• Experience using ticketing or incident logging systems
• Experience setting up desktops, laptops, printers, and basic network devices
• Exposure to structured IT escalation processes
• Strong knowledge of Windows operating systems and common offic...