Job Objective:

• To provide technical support to internal users, ensuring the proper functioning of equipment, systems, and applications, as well as efficient handling of incidents and requests within the department.

Responsibilities:

• Provide first-level technical support (Service Desk) to users.
• Diagnosticate and resolve hardware, software, and network problems.
• Install, configure, and maintain computer equipment.
• Manage incidents and requests through ticketing systems.
• Assist in the administration of systems and servers.
• Provide support for enterprise applications (ERP, databases, etc.).
• Document procedures, solutions, and technical configurations.

Requirements:

• 1 year of experience as an IT Technician, Service Desk Agent, or similar role.
• Bachelor's degree in Information Technology, Engineering, or a ...