Job ID: | Amazon UK Services Ltd.

Responsibilities

Putting the customers first, you will provide a 1st support service that ensures all IT equipment and infrastructure is running at optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team support.

• Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines.
• Installation, maintenance and support of IT equipment.
• Asset and Inventory management.
• Liase with 3rd party vendors and suppliers to ensure efficient asset management.
• Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
• Maximizing the availability of all IT equipment and infrastructure through continuous improveme...