Minimum Requirements Matric (Grade 12) Relevant IT certifications such as A+ and N+ Office 365 certification (essential) 3 to 5 years’ experience in IT support, preferably within a call centre environment Key Responsibilities Take ownership of the IT ticketing system, ensuring efficient prioritisation, resolution, and escalation in line with SLA requirements Act as an escalation point for complex technical issues and support junior team members Maintain clear and professional communication with stakeholders throughout incidents and projects Oversee server infrastructure, including maintenance, optimisation, backups, and disaster recovery readiness Lead and contribute to IT projects from planning through to delivery Manage network and security infrastructure, including firewalls, antivirus, and monitoring systems Conduct system audits and health checks across critical environments Drive process improvements, automation, and system reliability Ensure compliance with IT governance, polici...