Summary: The IT Support Specialist serves as the primary point of contact for clients requiring technical support. In this role, you will assist customers in setting up and troubleshooting their rental equipment, ensuring seamless operations during their events. This position is ideal for someone who is tech-savvy, customer-focused and thrives in a dynamic environment. Key Responsibilities:
Client Support: Monitor and respond promptly to support requests from clients via phone, email, chat, and video calls.
Troubleshooting: Assist clients with issues related to rental equipment, including name badge printers (Zebra, Epson, Brother, etc.), networking devices, Windows laptops, and iOS devices.
Documentation: Document support notes in client profiles and follow up as necessary to ensure resolution and client satisfaction.
Feedback Sharing: Provide feedback and suggest improvements to enhance client satisfaction and service quality.
Networking Support: Offer router and netwo...