Join Samsung Electronics Canada as an IT Technical Support Specialist providing exceptional customer service and tech assistance. Engage with end-users while resolving tier1 and tier2 issues efficiently.
As the first point of contact, you will learn to troubleshoot diverse technical concerns related to software, hardware, and networks. Your role involves maintaining high service standards, managing support tickets, and conducting training for team members. This position also includes asset management and vendor coordination, ensuring seamless technical operations.
Key Responsibilities:
• Provide high-quality customer service via phone and email
• Manage support tickets and escalate unresolved issues
• Train team on new and existing systems
• Maintain asset tracking and vendor relations
• Assist with employee status changes and onboarding
Requirements:
• Minimum college diploma; IT certifications preferred
• 5+ years in IT technical support
• Knowledge o...