Responsibilities

• Accept incident tickets and service requests tickets.
• Ensure that ALL incidents and service requests are encoded and classified correctly and followed up into the Help Desk ticketing system.
• Maintain assigned service requests in the Help Desk Ticketing System by ensuring that all steps taken to resolve an incident or actions needed to fulfill a service request are documented in detail every step of the way until ticket closure.
• Provide end-user hardware and/or software support and training when required to all University constituents as directed; troubleshoot as needed.
• Assess malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer, printing, network, and School Management System operations.
• Coordinate the collection and processing of data for the information systems for the purpose of ensuring compliance with Philippines...