PROJECT OVERVIEW

The Modernization of Operations initiative aims to identify and address areas within Public Security and Emergency Services (PSES) program service delivery that rely heavily on manual processes. The goal is to leverage AI and emerging technologies to achieve substantive efficiencies, enhance data collection, and improve decision-making. This work supports the PSES IMT Strategic Plan which aligns with the GoA's Red Tape Reduction initiative and Digital Strategy to deliver world‑class digital services for all Albertans.

Findings from this project will support the multi‑year modernization and IMT strategic plan for the Department, to be implemented in partnership with Technology and Innovations.

SCOPE OF WORK

The business analyst will support PSES in initiating and advancing the Modernization of Operations initiative. The scope encompasses a comprehensive assessment of current service delivery processes across PSES program areas, ...