About Us:

•   Effortless Office partners with our customers to make IT effortless so they can focus on their business.

As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.    About the Role:

•   The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare.


• Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over the phone.

It is paramount that this role is passionate about providing quality support for end users, follows proper SOPs, and is tenacious in finding so...