What You’ll Do

• Handle support requests via phone, email, chat, and web forms
• Install, maintain, and troubleshoot a wide range of IT products and systems
• Clearly communicate solutions in professional English (written and verbal)
• Accurately document all service requests in internal systems
• Participate in meetings, trainings, and special projects as needed

Qualifications

• Educational foundation: Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
• Technical proficiency: Strong background in Windows, Linux, and macOS environments, with solid knowledge of networking protocols (TCP/IP, DNS, DHCP) and virtualization platforms (VMware, Hyper-V).
• Systems management: Proven ability to install, configure, and maintain servers, storage solutions, a...