What You Will Do

• Build and configure server systems from the ground up
• Support implementation, QA and rollout activities across customer environments
• Troubleshoot complex production and infrastructure-related issues
• Support Windows Server and Red Hat Enterprise Linux environments
• Support backup, antivirus, data replication and security technologies
• Participate in beta testing and validation activities for new or modified code
• Support global deployment teams, site administrators and second-level support teams
• Develop technical documentation including installation guides, whitepapers and diagrams
• Work within ITIL and ISO operational processes and troubleshooting methodologies
• Participate in scheduled and rotational third-level out-of-hours support
• Support patch management and security best practices across production systems

What You Will Learn