Division: Technology

Department: IT-Service Mgmt & Ops

Reports to: VP, IT Manager

Status: Non - Exempt

Grade: 7

Salary Range: $20.50 - $32.12

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Yorktown Heights, NY - 2651 Strang Blvd

Purpose/Objective:
Possesses strong understanding of Information Systems in order to identify, analyze, and resolve technical problems while providing technical support services to all Lines of Businesses. Researches, logs and tracks trouble tickets, generates reports and assists all IT staff on other related issues / duties as needed.


Key Accountabilities:
+ Ability to recognize, analyze and troubleshoot end-user problems. Conducts technical research for problem resolution as needed ...