IT Support Technician - Near Wilmslow, Cheshire

We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times.

We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email.

Key Responsibilities

Respond to and resolve technical queries and incidents, owning the resolution process.

Prioritize incoming support requests effectively.

Provide support via phone, email, in-person, and remote tools for teams across multiple locations.

Drive service improvements and contribute to ...