MISSION

The role of the IT-Support Technician is to provide on-site and remote L1 support to the IFS end-users.

RESPONSIBILITIES

• Installation, configuration, and troubleshooting of end users computing devices devices (PC/iPad/Mac/Chromebooks)
  

• Support end-users (L1 Helpdesk)
  

• Provide Level 1 technical assistance and support for incoming queries and incidents related to end-user issues (hardware and software)
  

• Troubleshoot, diagnose and resolve basic technical hardware and software issues
  

• Troubleshoot and resolve basic network and server access problems for end users