Key Responsibilities

End-User & Technical Support

• Provide first-line support for staff on computer hardware, operating systems, and common software applications.


• Troubleshoot internet connectivity, network access, and basic Wi-Fi issues.


• Assist users with Microsoft 365 services such as Outlook, Teams, OneDrive, SharePoint, and user account access.


• Log, track, and follow up on support requests, escalating issues where necessary.

Systems, Data & Asset Management

• Create, update, and maintain IT asset inventories (devices, peripherals, licenses).


• Maintain secure and up-to-date databases of system logins, access credentials, and software allocations.


• Assist with archiving digital files and emails in line with organisational policies.


• Support the clean-up and decommissioning of deprecated or u...