Overview

Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

Qualifications

• At least 2-3 years experience working on a service desk (MSP or non-MSP) in a Tier 1/Level 2 capacity managing incidents and service requests through a ticketing system.
• Proven ability to troubleshoot and resolve advanced technical issues independently and efficiently.
• Familiarity with ITSM ticketing systems and adherence to ITIL4 standards and processes.
• Strong analytical skills for problem diagnosis and root cause analysis. Excellent written and verbal communi...