IT Support Technician, Ops Tech Solutions (OTS)

Job ID: | Amazon UK Services Ltd.

IT Technicians in Amazon's Operations teams don’t have traditional office roles – they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications.

Key Responsibilities

• Support local users by installing, supporting and fixing issues on the IT infrastructure, end‑user devices and applications
• Manage tickets, providing both first and second‑line support
• Provide pro...