Join KSCS as an IT Support Technician and play a vital role in maintaining desktop, laptop, and network services. This full-time position requires strong problem-solving skills and a flexible schedule.
Reporting to the Team Leader of Support Services, you will provide hands-on technical support to employees facing IT issues. Your key focus will be diagnosing hardware and software problems and implementing software solutions. The ideal candidate will assist with everything from PC maintenance to end-user orientation for Microsoft programs while fostering relationships throughout the organization.
Key Responsibilities:
• Troubleshoot and resolve network and IT issues
• Install and upgrade software applications
• Maintain service request tracking and escalation systems
• Provide regular updates to the IT management team
• Conduct training sessions on IT best practices
Requirements:
• Proficiency in Microsoft Office and Windows operating systems
• Knowledge of...