Job Description
* Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles.

* Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users

* Assist with IT desktop deployments and image improvements

* Support our Manufacturing IT related hardware, including printers and scanners

* Work closely with Windows 10+ operating system devices in diagnosing issues

* Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices.

* Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve

* Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members

* Ab...