Job Summary and Purpose

Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support.

Accountabilities

Key Accountabilities:

Service Desk Support and Operations:

1. Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics and IT assets. 

2. Establish and set the standard for the provision of support services within NAKILAT and its joint ventures. 

3. Coordinate with the vendor support to resolve technical problems with desktop computing equipment, printers and software's.

4. Provide consulting support to site organizations in regard to office automation, end-user computing projects and training programs.

New Project Implementation:
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