IT Support Supervisor – Hybrid L1/L2 (Hands-On Role)
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Job Description
Job description
Reporting to the IT Manager, you will join an international IT Helpdesk team currently composed of 6 members based in France and the United States. As part of our global expansion, we are also building up the team in India. You will play a key role in supporting the recruitment, onboarding, and management of this new team, contributing to its structuring and long-term development.
As an IT Support Supervisor, you will combine operational supervision with a strong hands-on involvement in complex support activities.
Your role is critical in ensuring a high level of service quality for the Sia Group worldwide, covering:
global IT asset management,
supervision of Hybrid L1/L2 support activities,
direct involvement in complex incidents,
and dedicated support for VIP users.
This is not a purely...