Empower users as an IT Support Specialist with bilingual skills in Montreal. This on-site position focuses on delivering exceptional service desk support in both English and French.

As a Bilingual IT Support Specialist, you will provide important technical assistance to end users. Your comprehensive knowledge in ISP operations and strong problem-solving skills will be vital for troubleshooting and resolving a range of issues. You'll provide exceptional customer service, addressing requests through various technology channels.

Key Responsibilities:
• Respond to service requests via ticketing, chat, and email
• Resolve hardware, software, and connectivity issues
• Monitor service performance and maintain documentation
• Collaborate with internal teams for escalation processes
• Deliver clear communication and updates to users

Requirements:
• Diploma in Information Technology or a related field
• 2–5 years in...