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Job Description
A prominent global business messaging solutions provider is looking for an IT Support Specialist for their office based in Dubai.
Job Responsibilities:
Expertise with messaging technologies: SMS, SMPP, GSM
Proficiency in Windows/Linux OS.
Strong technical support experience, ideally within the telecommunications
Good knowledge of networking and database technologies
Excellent written and verbal communication skills; collaborative and keen to share knowledge / mentor
Providing IT assistance to staff and customers.
Training end-users on hardware functionality and software programs.
Resolving logged errors in a timely manner.
Monitoring hardware, software, and system performance metrics.
Maintaining databases and ensuring system security.
Documenting processes and performing diagnostic tests.
Keeping track of technological advancements and trends in IT support.