Join our Team @Paiania (Headquarters)
As part of the Help Desk Team the IT Support Specialist will work in a complex and demanding environment with over 1000+ users and more than 75 remote locations where systems and network stability is our everyday target.

Job Duties

Act as 1st and 2nd Level Support for users working in Headquarters and our remote locations by resolving requests from our ticketing system

Properly escalating unresolved inquiries to the next level of onsite support or creating tickets to integrators

Troubleshooting hardware and software issues of corporate PCs and laptops

The successful candidate should have:

At least 3years of proven experience in L1 & L2 support

Good knowledge and understanding of Microsoft Active Directory and services (DNS – DHCP)

Experience in Antivirus and Antispam Software

Having experience on IP Telep...