Our client, a leading higher education institution, is seeking a dedicated IT Support Specialist to join their dynamic team. As an IT Support Specialist, you will be part of the IT department supporting student-facing systems and technical support services. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully within the organization.

**Job Title:** IT Support Specialist

**Location:** Remote, must be within driving in Oroville,California

**Pay Range:** starting from $27

**What's the Job?**

+ Provide Tier 2 technical support for student-facing systems, resolving escalated issues efficiently
+ Troubleshoot complex problems related to account access, application errors, and system functionality
+ Manage and respond to escalated tickets and email inquiries promptly
+ Collaborate with technical teams to document issues, validate fixes, and s...