Elevate your IT skills as an IT Support Specialist, responsible for troubleshooting and assessing client IT infrastructure. Work Monday to Saturday with flexibility for remote support.
In this role, you will provide technical help for IT issues, both onsite and remotely. Conduct quarterly health assessments and manage escalation of unresolved problems to senior support levels. Create thorough documentation within our ticketing system to streamline communication and issue resolution.
Key Responsibilities:
• Troubleshoot client IT infrastructure and user challenges
• Perform quarterly health check assessments
• Escalate unresolved problems to senior support staff
• Create and update tickets in the company’s system
• Monitor critical issues until they are resolved
Requirements:
• Proven experience in IT support
• Strong troubleshooting skills for computer and network systems
• Ability to document and manage tickets effectively
• Willingness to work Mond...